IVR Systems
Empower your customers

CTC IVR systems are built to process thousands of simultaneous inbound phone calls, play recorded messages including information extracted from databases and routes calls to either in-house service agents or transfers the caller to an outside extension. With CTC IVR systems, your customer service is enhanced with such features as predictive dialing, digital call recording and more!

Enterprise IVR: Enterprises have complex communication requirements. CTC Enterprise IVR systems handle large volumes of incoming callers requesting common sales service inquiries and support. Business critical IVR solutions deliver an enriched customer and employee experience, drive productivity and focus on performance. And with, CTC IVR systems for financial institutions are IFX compliant for an improved processing of financial transactions.

Integration: CTC IVR system integrates and leverages existing infrastructure and investments enabling the creation of an IVR system that unifies your network sites and your customer contact points. By reducing deployment time and costs, and establishing a superior full-service IVR system for a fraction of the traditional telephony switch-based type of investment.

CTC has the capability to drive competitive transformation with unparalleled capacity and the expertise to enable network, services and business transformations.

Unmatched expertise: CTC IVR systems provide a predictable and customized path to increase scalability, deliver superior customer service, and drive cost and complexity out of the network.

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