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Multi-Tenant PBX Cluster


 The Multi-Tenant PBX Cluster or Hosted PBX is a full featured PBX cluster system complete with billing, web interface for client management, end-point device provisioning, host service monitoring, system configuration, on-site system administrator and end user web interface. Our intuitive web based interface allows service providers to easily set up features on the Multi-Tenant PBX Cluster system and it is built to grow with your business.

The Hosted PBX replaces the Centrex System from AT&T and offers way more features for the customer at a fraction of cost. The phone company gets to keep all the equipment in their premises and the customer only has to buy phones and gets the full advantages of an in-house PBX without the hassle of having a closet full of equipments not to mention the costs involved in setting up a phone system. With the ability to auto provision phones, the customers could be up and running within minutes. There is no easier way to provide a customer with a full featured cutting edge phone system.

Having a centralized phone system makes it easier for the service provides in system maintenance and software upgrades as they have a centralized system to work on instead of thousands or millions of individual customer PBX systems.

It has the ability to do both VOIP and traditional TDM circuits and thus a perfect solution for ILEC's or CLEC's wishing to offer hosted PBX services to their customers.
The Hosted PBX system comes with a configuration interface for administrator and users with various levels of access and permissions. The admin interface allows for configuration of any aspect of the phone system like IVR’s, queues, Call recording, Call parking, conference rooms etc

The user interface allows the user access to their individual settings including voicemail, recordings, CDR’s, call forwarding, follow-me, billing information and phone and system features.
The multi-tenant nature of the system allows for multilevel system provisioning allowing you to sell different features to customers.

The hosted PBX system comes with an optional extensive billing system that allows it work as a standalone system without having to go through their legacy systems.

 

VOIP Cluster

There's no job too large or too small in our books. We have ways to set up our VoIP solutions to suit your company.

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The benefits of the Multi-Tenant PBX

  • Feature Rich: The PBX Cluster comes with tones of new cutting edge and old Centrex PBX features For a list of the features please Click here.
  • Integration with off the Shelf Business Software: The PBX Cluster is easily integrates with everyday business software like outlook and business CRM. This allows on click dialing of customers from your computer and popup display of customers information when a client dials in.
  • Scalable: The hosted PBX is geared towards service providers and scales to support thousands of simultaneous calls. To add the throughput, all you need to do is add an additional server to the cluster farm. There is also no limit on the number of users.
  • Improve customer satisfaction: Ready to take advantage of classical PBX functionality and advanced features. Multi-Tenant PBX Cluster System with real-time interaction, sophisticated routing for inbound calls, flexible outbound capabilities with a range of dialing modes, quality monitoring and real-time statistics tools ensure that your customers are quickly connected to the best available services.
  • Increase revenues: Fully customizable and scalable to the changing needs of your business. The Multi-Tenant PBX Cluster System optimizes your communication technologies while delivering productivity with real-time insights into operational performance from anywhere, anytime. 
  • Reduce costs:  The Multi-Tenant PBX Cluster system integrates and leverages existing infrastructure and investments enabling the creation of virtual PBX services that unifies your network, sites and your customer contact points.  By reducing deployment time and costs, and establishing a superior full-service virtual PBX services center for a fraction of the traditional telephony switch-based type of investment, we will save you money without sacrificing quality. In addition, our Multi-Tenant PBX Cluster System is VoIP-ready for an unlimited number of customers.


The Multi-Tenant PBX is designed with reliability, scalability, redundancy and security in mind. The Multi-Tenant PBX is composed of a cluster of PBX servers using Linux High Availability (Linux HA) with load balancing and DNS SRV. For optimal performance, the cluster servers appear as one machine while CTC advanced load balancer applications monitor traffic in each server to ensure your customers are not affected by unseen infrastructure outages.

CTC load balancer proactive network diagnostics with real-time alert capability monitors individual cluster servers so in the unlikely event that one of the PBX servers should go down, the load balancer takes the failed server off the cluster pool and traffic is redirected to the working servers. When the failed servers is back online, the load balancer automatically detects it and adds it back to the cluster pool.

CTC Multi-Tenant PBX Cluster system is designed to support tens for thousands of simultaneous users and is capable of scaling to hundreds of thousands of simultaneous users makes it a perfect solution for enterprises offering hosted or virtual PBX services.

CTC Multi-Tenant PBX Cluster is also suited for large businesses with high call volume to take advantage of classical PBX functionality and advanced features.

Focus on essentials
From classical PBX functionality to advanced features, CTC develops custom solutions based on listening and responding to your unique business needs.

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