CTC Terms of use

Service Terms & Conditions of Sale

Your use of our service and/or products shall comply with all applicable domestic and international laws, statutes, ordinances and regulations.

Without limiting any other remedies, CTC Connections, LLC may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with our services.

In the event we introduce a new service and/or product, the fees for that service and/or product are effective at the launch of the service and/or product. Unless otherwise stated, all fees are quoted in U.S. Dollars.

Our services and products are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services and products are not available to children (persons under the age of 18). If you are under the age of 18, you can use our services and/or products only in conjunction with, and under the supervision of your parents or guardians. If you do not qualify, please do not use our Site, Services and Products. Further, your CTC Connections, LLC account (including feedback) and User ID may not be transferred or sold to another party.

CTC Connections, LLC reserves the right to change or modify any of the terms and conditions contained in this Agreement or any policy or guideline referenced herein at any time and in its sole discretion. If the Agreement is changed, we will post the new terms on the Sites. Any changes or modifications will be effective upon posting of the new Agreement on the Sites as revised, and your access to and use of the Sites following the posting of such changes or modifications will constitute your acceptance of the Agreement as revised.

CTC Connections, LLC reserves the right to change any and all content contained on the Sites at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by CTC Connections, LLC.

YOUR RESPONSIBILITY AND RISK. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided on or through the Sites or on the Internet generally. The Internet contains unedited materials. You access such materials at your risk. CTC Connections, LLC has no control over and accepts no responsibility whatsoever for such materials.

This electronic document and any other electronic documents, policies, and guidelines incorporated herein will be: (a) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing; (b) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (c) deemed an "original" when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation, or administrative proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.

CTC Connections, LLC failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. CTC Connections, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Automatic Payments: Cash is not accepted. Monthly payments to your Plan account ("Account") will automatically be made from your designated credit card, debit card or checking account. Additional funds may be added to your Account at any time. Account balance may not exceed $200. CTC Connections, LLC services are available as long as you have a positive Account balance. You must receive an email confirmation from CTC Services to activate your account. In the email from CTC Services , you will be required to: 1) Review, print and sign the "Signature Authorization Form" an agreement to set up automatic payments to your Account using your designated credit card, debit card or checking account; and 2) Review, print and sign your Coast to Coast (CTC) Connections, LLC Service Agreement (Service Terms).You can mail or fax the signed document to the address or fax number listed. Payments in the amount of the service you select, plus applicable taxes, fees and surcharges, will automatically be made each month based on the day your account is activated. However, if your activation date was the 29th of the month, your automatic payments will be made on the 28th of each month and if you activate on the 30th or 31st of the month, your automatic payments will be made on the 1st of the month. The amount of your monthly payment may be increased by CTC Connections, LLC up to 10% due to possible changes in taxes, surcharges and fees without need for any further notice from CTC Connections, LLC. Funds deposited into your Account expire and your Account is suspended on the 34th day after your last automatic payment. Your Account may be reinstated within 90 days from the date of suspension by re-establishing your automatic payments. If a payment is made to your Account before the due date, the existing balance will be carried over to the new billing cycle and these funds can be used for a rolling twelve-month period. Funds remaining in your Account 12 months from the date you originally activated your Account will be deducted from your Account. Payments to your Account are not redeemable for cash or credit and are not transferable. Age or other requirements may be required by your financial institution for certain types of payments.

CTC Connections, LLC Termination Services Billing Policy: Account set-up fees are non-refundable; voice usage for each call is billed in 6-second increments with a minimum billing of 6 seconds per call. 900 numbers are not available. By accepting these terms, you agree to compensate CTC Connections, LLC $99.00 for the account setup fee if/when the application is accepted. The $99.00 set up fee will provide you with access to, and use CTC Connections, LLC termination services. You agree to provide CTC Connections, LLC with valid, accurate and up-to-date credit card and contact information. Failure to comply may result in the immediate termination of your account. You agree to notify CTC Connections, LLC regarding any billing issues or disputes within 21 days after they have been charged. If any issues or disputes are not brought to CTC Connections, LLC attention within this term, you waive your right to dispute them

Warranties: CTC Connections, LLC makes no express warranties except those stated in this section and in CTC Connections, LLC applicable limited warranty statement in effect on the date of the invoice, packing slip or the documentation provided with the product(s). CTC Connections, LLC disclaims all other warranties, express or implied, including without limitation implied warranties of non-infringement, merchantability and fitness for a particular purpose. There are no warranties by CTC Connections, LLC for non-CTC Connections, LLC branded products, service or software products. All such products are provided by CTC Connections, LLC "as is". No revision in limited warranties will affect products already ordered by you.

Permitted License Uses and Restrictions: CTC Connections, LLC Software License allows you to install and use one copy of the CTC Connections Software on a single computer at a time. This License does not allow the CTC Connections Software to exist on more than one computer at a time, and you may not make the CTC Connections Software available over a network where it could be used by multiple computers at the same time. You may make one copy of the CTC Connections Software in machine-readable form for backup purposes only; if the backup copy must include all copyright or other proprietary notices contained on the original. Except as and only to the extent expressly permitted in this License or by applicable law, you may not copy, decompile, reverse engineer, disassemble, modify, or create derivative works of the CTC Connections Software or any part thereof.

Products: CTC Connections, LLC policy is one of on-going Product update and revision. CTC Connections, LLC may revise and discontinue Products at any time without notice to you. CTC Connections, LLC will ship Products that have the functionality and performance of the Products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building Products and spare parts are selected from new, equivalent-to-new or reconditioned parts and assemblies.

Service and Support: Service offerings may vary from product to product. If you purchase optional services and support, CTC Connections, LLC or a third party service provider will provide the optional service and support to you or your customer in the United States in accordance with the terms and conditions in effect at the time of your purchase. CTC Connections, LLC may, at its discretion, revise its general and optional service and support programs and the terms and conditions that govern them without prior notice to you or your customer. CTC Connections, LLC has no obligation to provide warranty or support services to you or your customers until CTC Connections, LLC has received full payment for the product that you purchase.

Fraud: CTC Connections, LLC shall have the right to refuse or discontinue service or service arrangements without advance notice, if the acts of the Customer or the conditions upon their premises are such as to indicate an intent to defraud CTC Connections, LLC or to use the service to defraud a third party, including but not limited to, providing false credit information, significantly misstating expected service volumes, using the service for unlawful purposes, using the services in a manner that violates the law, or using services without intent to pay.
Customer is responsible for all charges attributable to customer, even if incurred because of fraudulent or unauthorized use of the service by third parties. CTC Connections, LLC may, but is not obligated to, detect or report unauthorized or fraudulent use of service.

For purposes of this agreement, “Confidential information” includes, but is not limited to, any and all information furnished or disclosed, in whatever form or medium, concerning a transmitting party, including without limitation, the following forms of information and other information or any nature (whether or not reduced to writing):

Rights to copyrights, trademarks, trade names
Discoveries or processes
Ideas or concepts
Computer software, including object codes, source codes, flow charts, diagrams and documentation
Pricing methods, financial data, customer or supplier lists, statistics, databases
Marketing and development concepts and plans
Techniques and procedures, processes, systems, or configurations
Operating policies and procedures

Obligation not to use information to compete: The parties and their representatives shall not use any confidential information or any information derived for the purposes of competing with the other party or enabling others to compete with the other party.

YOUR INDEMNITY TO CTC CONNECTIONS, LLC. To the fullest extent permitted by law, you will indemnify, defend and hold CTC Connections, LLC, including CTC Connections, LLC partners, officers, directors, agents, employees, subsidiaries, affiliates, parents, successors and assigns, harmless from any claim, demand, cause of action, debt or liability (including reasonable attorneys fees, expenses and court costs) arising from: (a) your modification(s) of and/or addition(s) to Product(s); (b) your breach of this Agreement, (c) your omissions, misrepresentations, or negligence, and (d) the Products sold by you damage a third party to the extent such claim is based on (i) your modification of and/or addition to the Products, misuse or abuse of the Products, negligence or breach of any provision in this Agreement; (ii) your failure to abide by all applicable laws, rules, regulations and orders that affect the Products; (iii) your omission, misrepresentation, or negligence, or (iv) you or your end-users cause intentional harm to any person or property. Indemnified claims, debts and liabilities include the amount of any discount in price or concession that is made available by CTC Connections, LLC to you.

Return Policies; Exchanges: If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges). All software returns must be unopened and in resalable condition, and must be returned within 30 days of purchase. Hardware returns must be within 15 days of purchase. CTC Connections, LLC system solutions deposits and payments are non-refundable; however, CTC Connections, LLC, partners, officers, directors, agents, employees, subsidiaries, affiliates, parents, and successors will make every effort to resolve problems with your product. Software and Hardware returns are subject to a Return Authorization from CTC Connections, LLC.

You must contact us directly at +1 (214) 270 -1394 before you attempt to return Product to obtain a Return Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. If you fail to follow the return or exchange instructions and policies provided by CTC Connections, LLC. CTC Connections, LLC is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. At CTC Connections, LLC discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing. Please do not tape or write anything on the item or the original manufacturer’s carton. We may charge you for the replacement of damaged, altered, missing, written on or taped on contents or cartons. We reserve the right to refuse any such items.

Send pre-authorized returns to:
CTC Connections, LLC
Returns Authorization #: __________________
P.O. Box 821
Little Elm, TX 75068-0821

Payment Terms; Orders; Quotes; Interest: Terms of payment are within CTC Connections, LLC sole discretion, and unless otherwise agreed to by CTC Connections, LLC, payment must be received by CTC Connections, LLC prior to CTC Connections, LLC acceptance of an order. Payment for the products will be made by credit card, wire transfer, or some other prearranged payment method. Invoices are due and payable within the period noted in the invoice, measured from the date of the invoice. CTC Connections, LLC may invoice parts of an order separately. Your order is subject to cancellation by CTC Connections, LLC, at CTC Connections, LLC sole discretion. Unless you and CTC Connections, LLC have agreed to a different discount, CTC Connections, LLC standard pricing policy for CTC Connections, LLC systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. CTC Connections, LLC is not responsible for pricing, typographical, or other errors, in any offer by CTC Connections, LLC, and reserves the right to cancel any orders resulting from such errors.

Shipping Charges; Taxes; Title; Risk of Loss: Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Title to products passes from CTC Connections, LLC to Customer on shipment from CTC Connections, LLC facility. Loss or damage that occurs during shipping by a carrier selected by CTC Connections, LLC is CTC Connections, LLC responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify CTC Connections, LLC within 21 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide CTC Connections, LLC with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).

Limitation of Liability: CTC Connections, LLC does not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. Except as expressly provided herein, CTC Connections, LLC will not be liable for any consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of product, CTC Connections, LLC is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Notwithstanding anything in this agreement to the contrary, the remedies set forth in this agreement shall apply even if such remedies fail their essential purpose.

Additional Remedies & Responsibilities: CTC Connections, LLC reserves the right to discontinue or otherwise void any warranty, service or technical support it offers in whole or in part if you breach any of your obligations under this agreement or if you fail to pay amounts due for products you purchase from CTC Connections, LLC. You shall be solely responsible for all representations or omissions you make to your customers including but not limited to any representation or omission you make about product warranties, features, performance, support and service. You will inform your customers of CTC Connections, LLC rights and your obligations under this agreement.

System Delivery: CTC Connections, LLC delivers orders on or before the delivery date as shown in your last invoice and depending on the level of customization may delay your delivery date. If unexpected system configuration delay occurs, we will notify you and provide a revised delivery date.

Governing Law: This Agreement will be governed by, and be construed and interpreted in accordance with the laws of the State of Texas, United States of America. The Denton and/or Dallas County Court of Texas, United States of America shall be the agreed forums for resolution of all disputes with respect to the rights and obligations of the signatories to this Agreement. The laws of Texas govern this Agreement, excluding its conflicts of laws rules and excluding the United National Convention on the international Sale of Goods. Further, your use of our service and/or products shall comply with all applicable domestic and international laws, statutes, ordinances and regulations.

All services and products are subject to the CTC Connections Service Agreement (Service Terms) found on this page.

Any errors in this agreement do not void the contents in part or in whole.

This agreement is effective upon acceptance and/or first use of our services, CTC Connections, LLC solution demonstrations and/or products signifies acceptance and agreement to Coast to Coast (CTC) Connections, LLC Service Agreement (Service Terms).